Nowadays artificial intelligence (AI), chatbots, automation, robots and all kinds of technological innovations have joined us human beings in the working life. There seems to be an endless list of…
Principal lecturer (professional sales). Research interests: interpersonal interaction between the buyer and seller in the business environment; Japanese service culture – omotenashi – and its applicability in other cultural environments. Best Seller Competition 2019 Director and Editor-in-Chief of Journal of Excellence in Sales.
